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    Frequently Asked Questions (FAQs)


    When can I expect new products to be listed on your website?

    Do you have a size guide?

    Is there somewhere I can go to view the products before purchasing?

    Can I place an item on hold or lay-by for purchase at a later date?

    The item I want is out of stock

    Do you place items on back order?

    What are cookies? Do I need to enable cookies in my browser?

    How do I use the Live Chat app to talk to someone at Threads & Co.?

    How can I provide feedback about a product or service from Threads & Co.?


    What currency are your prices in?

    Can I transfer credit into another account?

    Do you have gift cards?

    Do you match prices if I see an item on sale elsewhere?

    Do you offer Unidays?

    Do your prices include GST (Australian residents) and other taxes?

    Has my order been successful?

    How can I check my credit balance and transaction history?

    How do I change or cancel my order after purchasing?

    How do I know it is safe to shop with you?

    How do I use my store credit?

    How do I use my voucher or promotional code?

    I'm having trouble applying a voucher or promotional code to my purchase. What can I do?

    Is it safe to use my credit card on your site?

    My credit card details are not being accepted. What's wrong?

    There was a problem with my order and my desired item is now out of stock. What now?

    What payment types do you accept?


    How can I track my order?

    Can my order be delivered to a depot or alternate address?

    Can someone else collect my parcel for me?

    Do you deliver to PO Boxes, military addresses or Parcel Lockers?

    Do you ship internationally?

    How long does delivery take?

    How do I change my delivery address after my order has been placed?

    How much does delivery cost?

    How will I know when my parcel has arrived?

    Customs duties and fees for customers outside Australia

    What do I need to bring when I collect my parcel?

    What if I am not home when my order arrives?

    When can I collect my parcel?

    Will I have to sign for my delivery?


    Have you received my return?

    How do I exchange an item?

    How do I return an item?

    What is the Threads & Co. returns policy?

    Are there any items excluded from the returns policy?

    Can I return sale items?

    How can I track my return?

    How do I package my return?

    How do I label my return?

    How will I be refunded?

    What are my options when returning an item?

    What if I don't have the original packaging?

    What if the item I received is not what I ordered?

    What if the item is faulty?

    What is 100% store credit?

    When will I receive my refund?


    What is your ABN?

    Will my information be sold to third parties?

    How do I unsubscribe from your newsletter?

    How do I update my details on my account?

    How do I create a new account?